Refund Policy

At LightSculpt Studio, we are passionate about capturing life’s special moments with professionalism and care. Your satisfaction is important to us, and we strive to ensure a smooth and transparent experience. Below is our refund policy, which outlines your rights and responsibilities when booking our services:

1. Appointment Cancellations

• If you cancel your photo session at least 3 days (72 hours) before the scheduled date, you are eligible for a full refund.
• Cancellations made 24–72 hours before the session are eligible for a 50% refund.
• Cancellations made less than 24 hours before the session are non-refundable.

2. No-Shows

• If a client does not show up to the scheduled session without prior notice, the appointment is marked as a no-show and is non-refundable.
• Rebooking may require prepayment for future appointments.

3. Dissatisfaction with Photos

• If you are not satisfied with the delivered photos, please contact us within 5 days of receiving your gallery or files.
• We will review your feedback and may offer free re-editing, a partial refund, or a complimentary reshoot, depending on the situation and agreement.

4. Custom Event or Package Bookings

• For weddings, events, or extended sessions, a non-refundable deposit is required to secure your date.
• If you cancel such a booking more than 10 days in advance, any amount paid beyond the deposit will be refunded.
• Cancellations made less than 10 days in advance are non-refundable.

5. Prints & Products

• Physical products such as prints, albums, and frames are non-refundable unless they are defective or damaged upon arrival.
• If you receive a damaged item, please contact us within 3 days of delivery with a photo of the issue, and we will arrange a replacement or full refund.

6. Rescheduling Policy

• You may request to reschedule your session at least 48 hours in advance at no extra cost.
• Rescheduling within less than 48 hours may be subject to a rescheduling fee, depending on availability and session type.

We aim to provide an outstanding photography experience every time. If you have any questions or concerns about our refund policy, please don’t hesitate to reach out.

Thank you for choosing LightSculpt Studio!